PBX sound files¶
1. Recording format¶
Sound files are recorded in a WAV, Mono, 8kHz, 16 bits format
2. Sound files ( sound files name is always as below)¶
2.1. Mandatory announcements¶
- welcome
Welcome to While1 Voice Demo
- we_are_recording
We want you to benefit from the best services, which is why this call may be registered for professional training purposes
- enter_queue
Please hold the line, we will take your call in a moment
- hold_the_line
Please hold the line to keep your priority
- all_ops_are_busy
We apologise, all operators are busy. We have recorded your call and we will contact you as soon as possible. Thank you
- closed
You have called outside our working hours. We have recorded your call and we will contact you as soon as possible. Thank you
- you_chose_no_recording
You chose not to record the call
- contact_us_by_email
You can contact us by email
- thankyou_goodbye
Thank you. Goodbye
- recording_consent_yes_no
This call is being recorded. Press 1 if you agree. If you don't wish to record the call, press 9
- recording_consent_yes
We want you to get the best service, which is why this call can be recorded. Press 1 if you agree. [5 sec break] The phone call will continue without the recording of the call.
- outbound_welcome
Hello, you have been called by…
2.2. Alternatives¶
- replay
In order to replay the message press 9
- return
In order to return to the previous step 8
- invalid_retry
No valid option. Please choose one
- invalid_end
No valid option. Thank you for your call, goodbye!
- vm-intro
Please leave a message after the sound. Please hang up after you have finished leaving the message
- invalid
We are sorry, there is no valid extension. Please try again
- auth-thankyou
Thank you
3. IVR – voice samples for IVR¶
- press_1
For Sales, press 1
- press_2
For Support, press 2
- press_3
For Finance, press 3
- press_4
For other Information, press 4
- press_5
In order to leave a message, press 5
Available in other languages: RO
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