PBX sound files

1. Recording format

Sound files are recorded in a WAV, Mono, 8kHz, 16 bits format

2. Sound files ( sound files name is always as below)

2.1. Mandatory announcements

  • welcome
    Welcome to While1 Voice Demo
  • we_are_recording
    We want you to benefit from the best services, which is why this call may be registered for professional training purposes
  • enter_queue
    Please hold the line, we will take your call in a moment
  • hold_the_line
    Please hold the line to keep your priority
  • all_ops_are_busy
    We apologise, all operators are busy. We have recorded your call and we will contact you as soon as possible. Thank you
  • closed
    You have called outside our working hours. We have recorded your call and we will contact you as soon as possible. Thank you
  • you_chose_no_recording
    You chose not to record the call
  • contact_us_by_email
    You can contact us by email
  • thankyou_goodbye
    Thank you. Goodbye
  • recording_consent_yes_no
    This call is being recorded. Press 1 if you agree. If you don't wish to record the call, press 9
  • recording_consent_yes
    We want you to get the best service, which is why this call can be recorded. Press 1 if you agree. [5 sec break] The phone call will continue without the recording of the call.
  • outbound_welcome
    Hello, you have been called by…

2.2. Alternatives

  • replay
    In order to replay the message press 9
  • return
    In order to return to the previous step 8
  • invalid_retry
    No valid option. Please choose one
  • invalid_end
    No valid option. Thank you for your call, goodbye!
  • vm-intro
    Please leave a message after the sound. Please hang up after you have finished leaving the message
  • invalid
    We are sorry, there is no valid extension. Please try again
  • auth-thankyou
    Thank you

3. IVR – voice samples for IVR

  • press_1
    For Sales, press 1
  • press_2
    For Support, press 2
  • press_3
    For Finance, press 3
  • press_4
    For other Information, press 4
  • press_5
    In order to leave a message, press 5

IVR call flow diagram example

Available in other languages: RO

Go to top