Index by date
09 April 2021
15 March 2021
12 March 2021
03 March 2021
01 March 2021
10 February 2021
08 January 2021
- Setting up Zoiper for iOS devices
- Zoiper 3xx - add account While1 Voice PBX
- Zoiper 3xx - headphones setup USB
- Zoiper 5xx - add account While1 Voice PBX
- Zoiper 5xx - headphones setup USB
07 January 2021
06 January 2021
- How can an unanswered call be returned to the agent who initiated the Attended transfer
- How to take a call or transfer with priority a call waiting in a queue
- Transferring a call to a user's dedicated queue
- Transfer a call to another user (attended transfer or blind transfer)
04 January 2021
22 December 2020
- Caller ID Pop-up
- Confirm IP address
- How to check the current status of GUI access
- Managing the IP Whitelist by the PBX Admin
- While1 Voice Notifier extension for Google Chrome
26 November 2020
- FAQ
- How to set up a fallback queue in IVR
- How to set up Queue Fallback if the default queue is not responding
- IVRs
19 November 2020
18 November 2020
13 November 2020
- How do I set up the regular ringtone instead of Music on hold
- How to associate extensions to mobile phone numbers
- Music on hold
- Music on hold settings
- Wiki
03 November 2020
02 November 2020
- Caller Data Retrieval
- Extragere informatii din CRM-uri third party
- Infotmation Retreival from third party CRMs
15 October 2020
14 October 2020
01 October 2020
29 September 2020
23 September 2020
31 August 2020
24 August 2020
- Emails sent by PBX are not received
- How to create an automated outbound campaign
- How to deactivate Inbound Calls per IP on phones (Yealink or Zoiper)
- How to divert calls to an alternative destination outside working hours
- How to make a transfer if the Softphone doesn't allow this option
- How to set up a conference
- How to sumbit a support ticket correctly
- Inbound calls are not recorded
- I receive calls but I can’t make calls
- Personal Data Deletion
- The softphone is set up on users’ mobiles but it is not working
- Users
- Voice Mail
- When should I restart PBX
21 August 2020
- Call back last agent
- Custom reports
- Email address is set up but I don't receive the missed call alerts
- How can an user receive internal calls on their extension and on mobile phone simultaneously
- How do I set messages played in queues or contexts in various languages
- How to assign a dedicated external number to each department
- How to associate a dedicated user to a caller
- How to change the message played outside working hours (closed)
- How to create a report on abandoned calls
- How to deactivate override function of the Outbound number for Inbound number initially used by the client
- How to disable automatic recording for certain calls
- How to enable automated callback retries
- How to hide identity for outbound calls
- How to listen to recorded calls
- How to set the outbound number according to its project using dialing codes
- How to set the same identity for all outbound calls
- How to take all calls in a queue only on mobile phones
- How to verify the number of inbound calls an user had in a given time
- How to view a report on missed calls
- How to view the number of rejected calls an user had in a given time
- I cannot view user status statistics
- Missed calls
- Missed calls alert setup via email
- Missed calls notifications and recovery
- Outbound rules
- Override all queues destination with mobile numbers
- Purge CDR data
- Set Fallback number to receive all queue calls simultaneously on SIP and on mobile phone
20 August 2020
- Authorized Contact Persons
- Blacklist
- Call Conversion Tracking
- Data Management
- Default value for outbound minutes limit
- Direct line
- How do I add a card to my account
- How do I choose the right call distribution strategy
- How to allow callers to make a straight call to an extension number
- How to create a dedicated inbound route for a user
- How to restrict an outbound route to a user
- How to set up a FallBack Extension
- Personal Data Erasure
- Queues
- Special numbers and available services
- Users status setup
19 August 2020
- How to pay online with a debit card
- How to spy on a call in progress
- On Premise Install Requirements
- PBX Updates
- Remote support
- Support
18 August 2020
- Activate User Consent
- Application modules
- Call Detail Records
- Call Recordings Retention Period
- Consent Collecting for Call Recording
- CRM
- Custom schedule
- General settings
- Information
- Netwoking and Firewall Settings
- PBX sound files
- Queue reports
- Schedule
- Service level
- SoftPhone Settings
- Weekdays schedule
- What happens to the call history if the user who generated is deleted
06 August 2020
03 August 2020
31 July 2020
30 July 2020
28 July 2020
09 July 2020
02 July 2020
04 May 2020
15 April 2020
24 February 2020
21 February 2020
19 February 2020
- Call Recording
- Call routing strategy
- How to change the On Hold default music
- How to change the welcome message
11 December 2019
10 December 2019
- Caller-side settings
- Call codes
- Call Reports per user
- How to create a dedicated queue for an user
- Sending data in Google Analytics
06 December 2019
04 October 2019
03 October 2019
02 September 2019
30 August 2019
29 August 2019
27 August 2019
23 August 2019
22 August 2019
21 August 2019
20 August 2019
- Activity log
- Call queue
- Conferences
- Contacts light
- Display the phone number by the traffic source
- Linking calls with leadsorders
19 August 2019
16 August 2019
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