Index by title
- How to associate extensions to mobile phone numbers
- How to set up a fallback queue in IVR
- While1 Voice Notifier application for Windows
- Wiki
- API While1 Voice
- API - CallQueue Read
- API - CallQueue Save
- API - Call Detail Records - CDR
- API - General information
- API - OriginateCall
- API - Queues Read
- API - Queues Save
- API - Users status
- Caller Data Retrieval
- Caller Data Retrieval from DB
- Caller Data Retrieval via Webservice
- CRM Contacts Read
- CRM Contacts Save
- Send Events
- SQL - Data retrieval CDR
- Application modules
- Activity log
- Call codes
- Call Detail Records
- Call queue
- Conferences
- Contacts light
- Custom reports
- Dashboard
- Data Management
- Inbound routes
- Information
- IVRs
- Missed calls
- Music on hold
- Outbound calls
- Outbound rules
- Parameters
- Permissions
- Projects
- Queues
- Queue reports
- Revision logs
- Schedule
- Service level
- Sound files
- Support
- Tools
- Users
- Users performance
- Authorized Contact Persons
- Call Conversion Tracking
- Call Reports per user
- Consent Collecting for Call Recording
- CRM
- FAQ
- Activate User Consent
- Blacklist
- Caller ID Pop-up
- Call back last agent
- Call Recordings Retention Period
- Call route in PBX
- Conference Room
- Default value for outbound minutes limit
- Direct line
- Emails sent by PBX are not received
- Email address is set up but I don't receive the missed call alerts
- Ghost phone calls
- How can an unanswered call be returned to the agent who initiated the Attended transfer
- How can an user receive internal calls on their extension and on mobile phone simultaneously
- How can I send SMS using While1 Voice
- How do I choose the right call distribution strategy
- How do I set messages played in queues or contexts in various languages
- How to allow callers to make a straight call to an extension number
- How to assign a dedicated external number to each department
- How to associate a dedicated user to a caller
- How to change the delivered message outside working hours
- How to change the message played outside working hours (closed)
- How to change the On Hold default music
- How to change the welcome message
- How to create an automated outbound campaign
- How to create a dedicated inbound route for a user
- How to create a dedicated queue for an user
- How to create a report on abandoned calls
- How to deactivate Inbound Calls per IP on phones (Yealink or Zoiper)
- How to deactivate override function of the Outbound number for Inbound number initially used by the client
- How to disable automatic recording for certain calls
- How to divert calls to an alternative destination outside working hours
- How to enable automated callback retries
- How to hide identity for outbound calls
- How to limit the duration of incoming calls
- How to limit the duration of outgoing calls
- How to link a callback query to PBX
- How to listen to received voice mails
- How to listen to recorded calls
- How to make a transfer if the Softphone doesn't allow this option
- How to restrict an outbound route to a user
- How to set the outbound number according to its project using dialing codes
- How to set the same identity for all outbound calls
- How to set up a conference
- How to set up a FallBack Extension
- How to set up Queue Fallback if the default queue is not responding
- How to spy on a call in progress
- How to sumbit a support ticket correctly
- How to take all calls in a queue only on mobile phones
- How to take a call or transfer with priority a call waiting in a queue
- How to verify the number of inbound calls an user had in a given time
- How to view a report on missed calls
- How to view the number of rejected calls an user had in a given time
- Inbound calls are not recorded
- I cannot view user status statistics
- I receive calls but I can’t make calls
- Missed calls alert setup via email
- Missed calls notifications and recovery
- Override all queues destination with mobile numbers
- Personal Data Deletion
- Personal Data Erasure
- Recording Outbound Calls based on Implied Consent
- Set Fallback number to receive all queue calls simultaneously on SIP and on mobile phone
- Special numbers and available services
- The softphone is set up on users’ mobiles but it is not working
- Transfer a call to another user (attended transfer or blind transfer)
- Users status setup
- Voice Mail
- When should I restart PBX
- Zoiper - Request Timeout error (code 408)
- General settings
- How to change PBX GUI password
- Online Card Payments
- SMS API
- Zoiper - STUN server error (code 59)
- API While1 Voice
- Zoiper 5xx - Editare cont While1 Voice
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