Outbound calls¶

In this section you can view outbound calls reports based on different criteria:

• Agent that initiated the call
• Trunk
• Source
• Project
• Month
• Date
• Day of the week
• Hour

By default, the page shows all types of available reports for the current date and time (link Today).

• select the desired time range
• access the quick links:
  Today | Yesterday | This week | Last 7 days | Last 30 days | Last 90 days | This month | Last month | This year | Last year | Default

Reports can be accessed in various ways:

• displayed in GUI as tables and charts
• by downloading a single .xls report, by clicking Export XLS
• by downloading all the .xls reports in a period of time, by clicking Export XLS (all reports), from the bottom of the page

Explanations:

Calls NO. - number of calls
CALLERS NO. - number of unique callers
FIRST CALL - time of the first call from the selected time range
LAST CALL - time of the last dialled call from the selected time range
AVRG CALL DUR. - the average call duration
AVR BILL DUR. - the average call duration (from the moment it was answered)
SUM CALL DUR. - the sum of calls duration
SUM BILL DUR. - the sum of call duration (from the moment it was answered)
SUM BILL MIN. - the sum of call duration in minutes, obtained by rounding the number up (ex: if the call duration is 2 minutes and 35 seconds, it will be considered to be a 3 minutes call duration).

Available in other languages: RO