Automatic SMS notifications on fallback number¶

See also:

• Set Fallback number to receive all queue calls simultaneously on SIP and on mobile phone
• How to take all calls in a queue only on mobile phones
• Override all queues destination with mobile numbers

If you have mobile numbers integrated in the PBX, you can also request at support@while1.ro to activate SMS notifications received on fallback number.

In order to be able to receive SMS from the PBX, it is necessary to configure in advance:
A. A SMS server which can be created by While1 (e.g. Raspberry Pi) or
B. A SMS provider (e.g. sendsms, web2sms)

To choose the right solution, you will talk to a While1 Voice representative.

Types of SMS notifications:¶

1. Send SMS to users when the call is answered¶

Example:

Users in the same queue as the answering operator will receive a message like:
Company Name
"Nume Agent" has answered a call from 074xxxxxxx (R) CRT - Sup - [GA] to "Nume-Queue". Time: 2021-11-27 10: 31

The user who answered the call will receive a message like:
You answered a call from 074xxxxxxx (R) STD - Sup - 074xxxxxxx to "Nume-Queue". Time: 2021-12-02 13: 03

2. Sending SMS to the client, in case of missed call¶

Example:

Company Name
We'll be back with a call as soon as possible. Thanks for calling "Company Name".

3. Send SMS to users in the same queue, in case of a recovered call¶

Example:

Company Name
"Username" has recovered a missed call from 076xxxxxxx [Company Name] to queue "Nume-Queue" at 2021-11-24 11:26:35. Line: 031xxxxxxx

Available in other languages: RO