How to automatically transcribe your phone calls (Speech-to-text)¶
Any call recording can be converted into text format in a few minutes, with a transcription accuracy of 95%-99%.
For the automated transcription of call recordings (through Vatis Tech), it is necessary to request the activation of the option at commercial@while1.ro.
Once the Speech-to-text option has been activated, you can generate transcriptions as follows:¶
1. Manual transcription, selecting the desired recording:¶
- Go to Reports :: Call Detail Records, select the desired call and click on Transcribe
- The audio file will be converted in real time, once the transcription has finished generating, click on View
- The transcript of the call is also sent by email, together with the link to the CDR audio file.
The transcripts remain available in the PBX GUI (Reports :: Call Detail Records) and are accessible via API.
The transcripts remain available in the PBX GUI (Reports :: Call Detail Records) and are accessible via API.
2. Automatic transcription, for all recordings in the PBX, can be activated on request.¶
Please note!
The reliability of the Speech-to-Text service in the on-cloud system is the responsibility of the subcontractor Vatis Tech S.R.L. Vatis Tech on-cloud API uptime statistics can be accessed in real time at: https://vatistech.statuspage.io/.
The deadline for resolving technical issues involving Vatis Tech API will be assessed by Vatis Tech S.R.L., which will respond to While1 Software's support requests.
Available in other languages: RO
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