Transferring a call to a user's dedicated queue¶

• Transfer a call to another user (attended transfer or blind transfer)
• How can an unanswered call be returned to the agent who initiated the Attended transfer?
• How to take a call or transfer with priority a call waiting in a queue?

Steps to follow in order for the transferred calls to reach the queue assigned to the user:

1. In section PBX/Users/Edit User check:¶

Create a dedicated Queue for this user: Check (transferred calls to user's queue)

• Transferred calls will be forwarded to the dedicated queue of the user (instead of the extension)
• The caller will hear the notification Music On Hold until the call is answered
• If the User is not available (offline), the call will return to the one that transferred it

2. Ask for constant activation by submitting a ticket to support@while1.ro:¶

define('BLIND_TRANSFER_USE_DEDICATED_QUEUE', true); // transfer user calls to dedicated queue?

Available in other languages: RO