How to set up a fallback queue in IVR¶

See also:

• Ho do I set up an IVR menu

To set up a fallback queue in an IVR menu, follow the steps below:

1. Access PBX / IVRs¶

2. Click on the Edit menu option, in the desired IVR menu from the list¶

3. Edit the DESTINATION field, using the syntax from the example: Destination = current_queue|fallback-queue¶

• Initial destination:

• Edited destination to allow call transfer to the fallback queue:

4. Check Build and reload PBX after save and Click Save Menus¶

Available in other languages: RO