Dashboard¶

Home/Dashboard contains various tabs which provides general information regarding following topics:

1. Callers status and queues status in real-time¶

Dashboard/Detach queues can be customized by request, in order to show information and alerts depending on various parameters:

Technical Notes:

define('DASHBOARD_DETACH_CUSTOM_CSS', '.dtc_members, .dtc_available_slots, .dtc_service_level, dtc_recovered_calls { display: none; } table.dtc_table td { font-weight: bold !important; }');
define('DASHBOARD_USER_SHOW_ALL_QUEUES', false); // show all queues for current user?
define('DASHBOARD_DETACH_REFRESH_TIME', 5); // seconds
define('DASHBOARD_DETACH_CUSTOM_CSS', ''); // custom CSS for dashboard detach screen
define('DASHBOARD_QUEUES_INFO_DANGER_CALLS_NO', 5); // show 'danger' color if calls_no > this value
define('DASHBOARD_QUEUES_INFO_DANGER_ANSWER_PERCENT', 85); // show 'danger' color if answer_percent > this value
define('DASHBOARD_GET_CHANNEL_DETAILED_INFO', false); // get channel detailed info for each channel?

Example: Enabling DASHBOARD_GET_CHANNEL_DETAILED_INFO constant allows contacts display in*Home/Dashboard*:

2. Real-time Queue members status¶

3. Real-time Users status¶

4. Active channels status¶

Active channels can be viewed and closed if channels ''get stucked'' for various reasons:

• the router is unplugged
• internet connection is suddenly interrupted

When these situations occur, channels are automatically closed after a timeout of 60 minutes. Alternatively, you can click on Kill for channels that appear active.

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Available in other languages: RO