Custom reports¶

Steps to follow in order to create customized reports:

1. Access Reports / Custom reports¶

• Click on New Report

2. Define the type of report¶

• Fill in the form by selecting from the available options what suits you best:

3. Select the type of statistics¶

• Depending on the chosen report ( CDR, Queues, Queue log, Service level, CRM Issues ), the following part of the form will be displayed
• Check the boxes to customize the report:

4. View the report according to the settings¶

• Click on View report

• Define a time range

Available in other languages: RO