Consent Collecting for Call Recording¶

See also:

• Activate User Consent
• Call Recordings Retention Period
• How to remove certain calls from automatic recording
• What happens to the call history if the user who generated is deleted?

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For PBX to function according to the GDPR recommendations that apply to your business, we provide the following ways to collect the consent of the targeted person when a call is recorded.
Consent settings can be made according to the call route :

Inbound calls¶

0. Monitor OFF¶

no playback, no recording

1. No Consent¶

a. just notify ( we_are_recording )
b. do not even notify (N/A - Skip we are recording , monitor ON)

2. Consent on yes ( press 1 ) AND no ( press 9 ) ( recording_consent_yes_no )¶

fallback - reject on no ( you_choosed_no_recording & contact_us_by_email & thankyou_goodbye )

3. Consent on yes ( press 1 ) No Consent for no ( recording_consent_yes )¶

Outbound calls¶

0. Monitor OFF¶

no playback, no recording

1. No Consent¶

a. just notify (welcome_short&we_are_recording)
b. do not even notify (N/A - Skip we are recording , monitor ON)

2. Consent on yes ( press 1 ) AND no (press 9) ( welcome_short & recording_consent_yes_no )¶

fallback - reject on no ( you_choosed_no_recording & contact_us_by_email & thankyou_goodbye )

3. Consent on yes ( press 1 ) No Consent for no ( welcome_short & recording_consent_yes )¶

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