Consent Collecting for Call Recording¶
See also:
- Activate User Consent
- Call Recordings Retention Period
- How to remove certain calls from automatic recording
- What happens to the call history if the user who generated is deleted?
For PBX to function according to the GDPR recommendations that apply to your business, we provide the following ways to collect the consent of the targeted person when a call is recorded.
Consent settings can be made according to the call route :
Inbound calls¶
0. Monitor OFF¶
no playback, no recording
1. No Consent¶
a. just notify ( we_are_recording )
b. do not even notify (N/A - Skip we are recording , monitor ON)
2. Consent on yes ( press 1 ) AND no ( press 9 ) ( recording_consent_yes_no )¶
fallback - reject on no ( you_choosed_no_recording & contact_us_by_email & thankyou_goodbye )
3. Consent on yes ( press 1 ) No Consent for no ( recording_consent_yes )¶
Outbound calls¶
0. Monitor OFF¶
no playback, no recording
1. No Consent¶
a. just notify (welcome_short&we_are_recording)
b. do not even notify (N/A - Skip we are recording , monitor ON)
2. Consent on yes ( press 1 ) AND no (press 9) ( welcome_short & recording_consent_yes_no )¶
fallback - reject on no ( you_choosed_no_recording & contact_us_by_email & thankyou_goodbye )
3. Consent on yes ( press 1 ) No Consent for no ( welcome_short & recording_consent_yes )¶
Available in other languages: RO
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