Project

General

Profile

Caller Data Retrieval

The integration of the PBX with your CRM allows the identification of the caller by their telephone number in your database and displaying the caller ID Pop-up.

Caller Data Retrieval is necessary in order to:
  • display customer information on the phone
  • Client ID storage in CDR (for later reporting)
  • display the Caller ID Pop-up (via "backend_link"; set the variable in section "Projects")
  • call routing IN (via "direct_line")
  • call routing OUT (via "route_identifier")

Caller Data Retrieval can be done as it follows:


Available in other languages: RO

Go to top