Call back last agent¶
The Call back last agent function has the role of reconnecting a User from PBX with a Caller, when the Caller returns after a previous call from the same day.
Call back last agent can only be activated by setting the variable MATCH_INCOMING_CALL_USER, which is set in PBXl (not from the interface).
If you would like to activate this function, please send a request to [email protected].
In order for this function to work:
- There should be a conversation on that day between Agent and Caller (Outbound)
- The Caller should return to the same Inbound route / Project
- The agent must be Available; if the agent is not Available the call is sent to the normal destination
define('MATCH_INCOMING_CALL_USER', true); // check if we called and transfer the customer to the operator
Available in other languages: RO
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